Billing

Billing (/billing) shows every invoice and refund for your crew. The title is “Billing”, subtitled “Invoices and refunds for your crew — handled securely through Mercury. We’re notified the moment anything clears.” The header shows the “MERCURY · CONNECTED” badge and a “Download statements” button (CSV export, below).

How the billing cycle works

• Weekly, in advance. Each Friday, Lunar Launch Labs invoices the upcoming Monday–Friday of scheduled days, at each crew member’s day rate. The invoice is due the Sunday before the billed week starts.
• Locked days. The moment days are invoiced they become LOCKED on your Schedule — immutable and payable regardless of later changes.
• Adjustments roll forward. Schedule drops become credits and adds become charges on the next invoice. Refunds issued by L3 arrive the same way, as negative adjustment lines.
• Pause retainer. While a placement is paused, its scheduled days bill at the pause-retainer percentage stated on your Placement Order (they appear as “{title} · {pct}% retainer” lines).
• Payment is ACH via Mercury. Use the “Pay with Mercury →” button on the invoice card (or “View on Mercury ↗”) — payment happens on Mercury’s hosted page; no credit cards. Statuses update automatically once Mercury confirms, as the footer notes: “Invoices and refunds are issued by Lunar Launch Labs and settled through Mercury. Statuses update automatically once Mercury confirms.”
• Fully-credited weeks (where credits cover the whole invoice) settle automatically as paid — nothing to do.

The invoices tab

Summary tiles: AMOUNT DUE (everything currently owing), DUE DATE (the earliest owing date), COMMITTED / WK (the current period’s total), and PAID · 30D.

The current invoice card shows the invoice reference (e.g. INVOICE · 9F3A21B4), the period (“Crew · Jun 8 – 21, 2026”), crew-member count and due date, each line (member, role, days, amount — retainer lines annotated), any signed adjustments (+$120 / −$840), the total (“Total due”, or “Total paid” once paid), and the Mercury pay link.

ALL INVOICES (“Click a row to see what was billed”) lists every invoice: reference, period, due date, amount, and status. Expanding a row shows “BILLED THIS PERIOD” with the full line breakdown. The header search filters by reference, period, or status.

Before your first booking the tab shows “No invoices yet” — “Your first weekly invoice appears here once your crew is booked.”

Invoice statuses

Status	Meaning
Draft	Being prepared — not yet issued
Unpaid · due {date}	Issued and awaiting payment
Processing	Payment initiated — Mercury is clearing it
✓ Paid · {date}	Settled
Past due · was due {date}	The due date passed without payment (the All-Invoices table shortens this to “Past due · {date}”)
Cancelled	Voided by Lunar Launch Labs

Past due, dunning, and the request pause

When an invoice goes past due:

1. A “Past due” alert banner appears here (“{n} invoice(s) totalling {$X} need settling on Mercury.”) and on Mission Control’s billing card.
2. Your billing contact receives the email “Your invoice is past due” with a Pay invoice link — sent once per invoice.
3. If any invoice stays unpaid past the platform’s grace threshold (a number of days set by Lunar Launch Labs), new crew requests are paused until the balance is settled. Existing placements and schedules keep running — the pause affects new asks only.

Disputes: per your MCSA, dispute an invoice line in writing through the platform (message the crew desk) within 5 business days of issue; valid disputes resolve as credit memos on the next invoice.

The refunds tab

The Refunds tab lists credits L3 has issued: description, “Issued {date}”, and amount. Refunds are applied as credits to your next invoice (never as reversals of a paid one). Empty state: “No refunds yet” — “Credits from dropped days and adjustments appear here once issued.”

Downloading statements (CSV)

“Download statements” saves lunarlaunchlabs-billing.csv:

• Columns: ref, period, status, dueDate, total, paidAt.
• One row per invoice (newest period first), amounts in plain dollars (e.g. 38800.00).
• Refund rows follow with status REFUND, a negative total, and the issue date in the paidAt column.

Exporting your own billing data is expressly permitted use of platform data.